Privacy Policy

Last updated: [Insert date]

1. About this policy

Scale Levers (“we”, “us” or “our”) is committed to respecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit scalelevers.com.au, subscribe to our newsletter, use our resources, complete a Business Health Check, contact us or engage with our services.

Business operator: [Insert full legal name or registered business name]
Business address: [Insert appropriate business address]
Contact: [Insert privacy contact email address]
ABN: [Insert ABN, if applicable]

We will update this policy as our website, services and information-handling practices develop.

2. Information we collect

Depending on how you interact with Scale Levers, we may collect:

Contact information: your name, email address, phone number and other contact details you choose to provide.
Business information: your business name, industry, business size, goals, challenges and other information you submit through forms or assessments.
Assessment responses: your answers to Business Health Check questions and information used to calculate results and prepare your report.
Communications: information you provide when contacting us, requesting assistance or providing feedback.
Subscription preferences: whether you subscribe to marketing communications and your preferences or interactions with those communications, where available.
Technical information: information such as your IP address, browser type, device information, pages visited and website usage data, where collected through our website, hosting provider, analytics or cookies.
Transaction information: details relevant to purchases, payments, invoices or services you obtain from us. Payment card details may be handled by a third-party payment provider rather than stored directly by us.

Please avoid submitting sensitive personal information or confidential business information unless it is specifically requested and necessary for the service.

3. How we collect information

We may collect information:

directly from you through website forms, contact enquiries, newsletter subscriptions and assessments;
when you purchase or enquire about a service;
through our website, hosting provider, analytics tools and cookies, where enabled;
through service providers that help us operate our website, forms, email communications, assessments, reporting or payments; and
from other sources where you have authorised the collection or it is otherwise permitted by law.

Where practical, we will explain why information is requested and whether providing it is optional or necessary to deliver a service.

4. How we use information

We may use your information to:

respond to enquiries and provide customer support;
deliver requested resources, assessment results and reports;
calculate Business Health Check scores and identify potential areas for improvement;
provide, administer and improve our services;
manage subscriptions and send newsletters or marketing communications where permitted;
process transactions and maintain business records;
understand how visitors use our website and improve its content and functionality;
protect our website, prevent misuse and maintain security;
comply with legal obligations; and
use aggregated or de-identified information to understand broader business challenges and improve our resources, where appropriate.

We will not use your personal information for an unrelated purpose unless permitted by law or otherwise authorised by you.

5. Newsletter and marketing

If you subscribe to The Small Business Brief or another Scale Levers mailing list, we may use your name and email address to send the communications you requested.

We may use a third-party email platform to manage subscriptions and deliver emails. Your information will be handled in accordance with this policy and the provider’s applicable terms and privacy information.

Where required, we will obtain your consent before sending marketing communications. You can unsubscribe using the link in a marketing email or contact us directly.

Subscribing to a newsletter is separate from completing a Business Health Check or requesting a service. We will not treat completion of an assessment as automatic consent to unrelated marketing.

6. Business Health Check and automated processing

If you complete a Business Health Check, we may use your responses to calculate scores, assess results against our assessment framework and prepare a personalised report.

Some of these steps may be performed using automated systems and third-party technology providers. Results are based on the information you submit and the assessment methodology used at the time.

The assessment is intended to provide an initial indication of potential strengths and improvement areas. It is not an audit, a verification of your business information or a guarantee of business performance.

Please do not submit information you are not authorised to share. If we introduce new uses of assessment information, we will update this policy where appropriate and seek consent where required.

7. When we disclose information

We may disclose information to service providers where reasonably necessary to operate Scale Levers or deliver a service. Depending on the features in use, these providers may include:

website hosting and technical support providers;
form and assessment platforms;
email newsletter and communication providers;
automation, database and report-generation providers;
payment processors; and
analytics, security or website-performance providers.

These providers may process information on our behalf or under their own privacy terms. We will take reasonable steps, where applicable, to use providers and arrangements appropriate to the information being handled.

We may also disclose information where required or authorised by law, to protect our rights or the security of our services, or as part of a business transfer subject to applicable requirements.

We do not intend to sell personal information to third parties. We will not disclose personal information for another party’s marketing purposes without an appropriate lawful basis.

8. Overseas storage and processing

Some service providers may store or process information outside Australia. This may depend on the services and settings we use.

Where applicable privacy laws require it, we will take the necessary steps before disclosing personal information overseas. You should review the privacy information of relevant third-party providers for details of their locations and practices.

9. Cookies and analytics

Our website or service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage and measure performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

If we use analytics or advertising tools, the information collected will depend on the tools enabled and their configuration. We will update this policy if our practices change materially.

10. Storage and security

We take reasonable steps appropriate to our circumstances to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be held in our website, business systems or the systems of our service providers. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We will retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will take appropriate steps to delete, destroy or de-identify it where practicable and legally permitted.

11. Access, correction and privacy enquiries

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, access may be limited where permitted by law.

For privacy enquiries or complaints, contact:

Email: [Insert privacy contact email address]

Please describe your concern and provide enough information for us to investigate. We will review your enquiry and respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner at www.oaic.gov.au.

12. Third-party websites

Our website may contain links to websites or services operated by third parties. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information to them.

13. Children

Scale Levers is intended primarily for business owners and adults. Our services are not designed to knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can consider appropriate action.

14. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, information-handling practices or legal obligations. The latest version will be published on this page with its updated date.

15. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Scale Levers
support@scalelevers.com.au